Handle enquiries after hours
Answer calls and WhatsApps after the office closes, then leave every enquiry ready for the team.
The AI receptionist for UK estate agents.
14 days free. No credit card required.
Trusted by estate agencies
What changed when Sortx answered the front desk.
Better qualified enquiries
“Calls are answered, viewing requests are qualified properly and our team starts each conversation with the full picture.”
More appointments booked
“We are booking more appointments without asking the team to live in their inboxes.”
A stronger after-hours service
“The difference after hours was immediate. Prospective tenants get a helpful answer while they are still interested.”
Every enquiry channel, covered
One AI receptionist for every way customers contact your agency.
AI call handling
Answer every inbound call, 24/7.
Sortx understands why someone is calling, qualifies the enquiry and books the next step without leaving the caller waiting.
LIVE CUSTOMER CALL
Prospective tenant
“Can I view 18 Market Street this Saturday?”
OUTCOME
Viewing booked
Saturday at 11:30am
Property portal enquiries
Turn every portal lead into a live conversation.
Sortx picks up new enquiries as they arrive, asks the follow-up questions and sends qualified context to your team.
'%3e%3cpath%20class='st1'%20d='M76.8,7c-1-0.4-2.1-0.5-3.1-0.5c-1.2,0-2.3,0.3-3.3,0.9c-0.5,0.3-1,0.7-1.4,1.1V0h-3.7v24.9h3.7V14.6%20c0-1.2,0.4-2.5,1.3-3.3c0.9-0.8,2-1.3,3.2-1.3c1.1,0,2.2,0.4,3,1.2c0.8,0.9,1.2,2.1,1.2,3.3v10.4h3.7V14.4%20c0.1-2.2-0.7-4.3-2.3-5.9C78.5,7.9,77.7,7.4,76.8,7z'%3e%3c/path%3e%3cpath%20class='st1'%20d='M39.2,7c-1-0.4-2.1-0.5-3.1-0.5c-1.2,0-2.3,0.3-3.3,0.9c-0.5,0.3-1,0.7-1.4,1.1V6.8h-3.7v18.1h3.7V14.6%20c0-1.2,0.4-2.5,1.3-3.3c0.9-0.8,2-1.3,3.2-1.3c1.1,0,2.2,0.4,3,1.2c0.8,0.9,1.2,2.1,1.2,3.3v10.4h3.7V14.4%20c0.1-2.2-0.7-4.3-2.3-5.9C40.9,7.9,40.1,7.4,39.2,7z'%3e%3c/path%3e%3cpath%20class='st1'%20d='M43,4.9h7.8v20h3.7v-20h7.8V1.3H43V4.9z'%3e%3c/path%3e%3cpath%20class='st1'%20d='M12,1C8.7,0.9,5.6,2.2,3.3,4.6c-4.4,4.8-4.4,12.2,0,17.1c4.8,4.7,12.5,4.7,17.3,0c4.4-4.8,4.4-12.2,0-17.1%20C18.4,2.2,15.2,0.9,12,1z%20M20.3,13.1c0.1,2.2-0.7,4.4-2.2,6c-3.4,3.3-8.8,3.3-12.2,0c-3-3.5-3-8.6,0-12.1c3.4-3.3,8.8-3.3,12.2,0%20C19.6,8.7,20.4,10.9,20.3,13.1L20.3,13.1z'%3e%3c/path%3e%3cpath%20class='st1'%20d='M185.2,6.8H180l-7.4,7.6V0H169v24.9h3.7v-5.7l2.6-2.5l5.7,8.2h4.5l-7.7-10.8L185.2,6.8z'%3e%3c/path%3e%3cpath%20class='st1'%20d='M162.3,7.1c-1.1,0.5-2,1.2-2.7,2.1V6.8h-3.7v18.1h3.7v-8c0-1.7,0.5-3.3,1.5-4.7c0.9-1.3,2.4-2,4-2h0.9V6.5%20h-0.7C164.2,6.5,163.2,6.7,162.3,7.1z'%3e%3c/path%3e%3cpath%20class='st1'%20d='M194.5,6.5c-2.5-0.1-4.9,0.9-6.6,2.7c-1.6,1.8-2.5,4.2-2.4,6.6c-0.1,2.4,0.8,4.8,2.5,6.6%20c1.7,1.8,4.2,2.8,6.7,2.7c1.9,0.1,3.7-0.5,5.3-1.5c1.4-1,2.4-2.4,3-4l0.3-0.8h-3.9l-0.2,0.3c-0.8,1.7-2.6,2.7-4.4,2.6%20c-1.4,0.1-2.7-0.5-3.8-1.4c-0.8-0.8-1.4-1.8-1.6-2.9h14.1v-1.6c0.1-2.4-0.8-4.8-2.4-6.6C199.4,7.4,197,6.4,194.5,6.5z%20M189.4,13.9%20c0.2-1,0.8-1.9,1.5-2.7c2.1-1.7,5.1-1.7,7.1,0c0.8,0.7,1.3,1.6,1.5,2.7L189.4,13.9z'%3e%3c/path%3e%3cpath%20class='st1'%20d='M212.1,6.8V0.7h-3.7v6.1H205v3.4h3.5v14.7h3.7V10.2h3.9V6.8H212.1z'%3e%3c/path%3e%3cpath%20class='st1'%20d='M118,11.6l-7.8-10.3h-3.8v23.6h3.7V7.3l7.9,10l7.8-10v17.5h3.7V1.3h-3.8L118,11.6z'%3e%3c/path%3e%3cpath%20class='st1'%20d='M147.6,8.6c-1.4-1.4-3.4-2.1-5.3-2c-2.5-0.1-4.9,0.9-6.6,2.7c-3.2,3.8-3.2,9.4,0,13.2c1.6,1.8,4,2.8,6.4,2.7%20c2,0.1,4-0.6,5.5-2v1.7h3.7V6.8h-3.7L147.6,8.6z%20M147.7,15.8c0.1,1.5-0.4,3-1.4,4.2c-1,1.1-2.4,1.8-3.9,1.7c-1.5,0.1-3-0.6-4-1.7%20c-1.9-2.4-1.9-5.9,0-8.4c1-1.1,2.5-1.8,4-1.7c1.5-0.1,3,0.6,3.9,1.7C147.3,12.8,147.8,14.3,147.7,15.8z'%3e%3c/path%3e%3cpath%20class='st1'%20d='M93.8,6.5c-2.5-0.1-4.9,0.9-6.6,2.7c-1.6,1.8-2.5,4.2-2.4,6.6c-0.1,2.4,0.8,4.8,2.5,6.6%20c1.7,1.8,4.2,2.8,6.7,2.7c1.9,0.1,3.7-0.5,5.3-1.5c1.4-1,2.4-2.4,3-4l0.3-0.8h-3.9l-0.2,0.3c-0.8,1.7-2.6,2.7-4.4,2.6%20c-1.4,0.1-2.7-0.5-3.8-1.4c-0.8-0.8-1.4-1.8-1.6-2.9h14.1v-1.6c0.1-2.4-0.8-4.8-2.4-6.6C98.7,7.4,96.3,6.4,93.8,6.5z%20M88.7,13.9%20c0.2-1,0.8-1.9,1.5-2.7c2.1-1.7,5.1-1.7,7.1,0c0.8,0.7,1.3,1.6,1.5,2.7L88.7,13.9z'%3e%3c/path%3e%3c/g%3e%3c/g%3e%3c/svg%3e)
A Rightmove property listing displayed on a mobile phone. Captured
RIGHTMOVE ENQUIRY
Ramsgate Road, DG8
“Can I arrange a viewing?”
Qualification started
WhatsApp management
Qualify enquiries and book the next step in the same chat.
Is the flat still available?
Yes. Would you like me to arrange a viewing?
Website chat
Answer questions while customers browse.
Turn live website interest into qualified viewing and valuation enquiries.
S ×
Balham
A member of the team will reply here.
Hello. Ask us anything about a property and we will reply here.
Is the two-bedroom flat on Mill Road still available?
AUTOMATED REPLY
Yes. I found the current Rightmove listing. It is available at £1,850 pcm.
Write a message…
What Sortx does next
From first enquiry to a clear next action.
Qualify every enquiry
Collect the property, intent, contact details and required answers before your team steps in.
Book viewings and valuations
Check branch rules, eligible staff and real availability before offering and confirming a time.
Structure repair reports
Capture the fault, photographs, urgency and access details in a report that is ready to triage.
Hand over with full context
When judgement is needed, show your team what happened, what was collected and what remains.
What Sortx does next
From first enquiry to a clear next action.
-
Answer calls and WhatsApps after the office closes, then leave every enquiry ready for the team.
-
Collect the property, intent, contact details and required answers before your team steps in.
-
Check branch rules, eligible staff and real availability before offering and confirming a time.
-
Capture the fault, photographs, urgency and access details in a report that is ready to triage.
-
When judgement is needed, show your team what happened, what was collected and what remains.
How Sortx fits your agency
Built around the way your agency already works.
Set the rules, connect the systems and choose when your team should take over. Sortx works around your branch instead of asking you to rebuild it.
Set your agency rules
Add branch hours, qualification questions, booking rules and escalation requirements.
Connect the systems you already use
Keep property enquiries, conversations and live calendar availability connected.
Keep your team in control
Routine enquiries move forward automatically. Anything requiring judgement reaches your team with the conversation and collected context.
Rightmove
Zoopla
OnTheMarket
Microsoft 365
Google Workspace
Rightmove
Zoopla
OnTheMarket
Microsoft 365
Google Workspace
Rightmove
Zoopla
OnTheMarket
Microsoft 365
Google Workspace
Ready to see it working?
See how Sortx would handle your agency’s enquiries.
We’ll show how calls and property enquiries follow your booking rules, work with your calendars and reach your team when judgement is needed.
14 days free. No credit card required.
The difference
More than an estate agent call answering service.
A message-taking service records the enquiry. Sortx qualifies it, books the next step and gives your team the context to take over.
Message-taking call services
- Records a callback request
- Captures basic contact details
- Sends your team another message
- Leaves the next action to staff
Sortx Front Desk
- Qualifies the property enquiry
- Checks availability and books the appointment
- Handles every enquiry channel together
- Hands over the full conversation and context
Questions, answered
AI receptionist FAQs for estate agents.
Straight answers about call handling, appointments, property portal enquiries and human handover.
What does an AI receptionist for estate agents do?
Sortx answers inbound calls and digital enquiries, understands what the customer needs, collects the relevant property and contact details, and moves the enquiry to the right next step.
Can Sortx book viewings and valuations automatically?
Yes. Sortx follows your agency’s booking rules and checks connected calendar availability before offering and confirming an appointment.
Can it manage enquiries from Rightmove, Zoopla and OnTheMarket?
Sortx can pick up new property portal enquiries, ask the follow-up questions your team needs and send the qualified conversation to the right person.
What happens when an enquiry needs a member of staff?
Anything that requires human judgement is handed over with the conversation, the information already collected and a clear explanation of what still needs attention.
Can Sortx answer calls and enquiries outside office hours?
Yes. Sortx can respond 24/7 while following the availability, booking and escalation rules you set for each branch.
How does Sortx connect with our calendars and inboxes?
Sortx works with your connected calendars and enquiry channels so availability, customer conversations and team handovers stay together instead of creating more admin.
Ready to see it working?
See Sortx handle a real property enquiry.
Try Sortx for free to see how it answers, qualifies and books the next step. Or bring one of your agency’s enquiries to a live demo.
14 days free. No credit card required.