Compare
An answering service takes a message. Sortx progresses the work.
The difference is what happens after the first hello. Sortx keeps the channel, collected facts, booking evidence, repair details and human decision in the same journey.
Compare the working outcome
Capabilities vary by provider and agency setup. This comparison describes the usual operating model, not a claim about every supplier.
| What needs doing | Sortx Front Desk | Telephone answering service | Separate inboxes |
|---|---|---|---|
| Answers across channels | Telephone, SMS, WhatsApp, email, website and portals | Usually telephone only | Each channel stays separate |
| Collects qualification facts | Uses the agency’s required questions | Takes a message or follows a basic script | Staff collect them manually |
| Checks booking evidence | Property, coverage, staff and diary checks stay visible | Limited by the script and diary access | Depends on who picks up the message |
| Books into real capacity | Checks holds and connected calendars first | Possible with a simple shared diary | Manual |
| Hands over with context | Explains the request, facts and remaining decision | Call note or message | Staff rebuild the story across threads |
| Structures repair reports | Fault identity, priority, photographs and access details stay together | Takes a maintenance message | Staff collect missing details manually |
| Shows what the AI did | AI and staff actions remain distinct | Not applicable | Varies by channel |
Ready to see it working?
See how Sortx would handle your agency’s enquiries.
We’ll show how calls and property enquiries follow your booking rules, work with your calendars and reach your team when judgement is needed.
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