A repair report your contractor can actually act on

It asks the question that actually determines it. Priority comes from fault-specific questions rather than a generic urgency dropdown — a blocked flush pipe is treated differently depending on whether it’s the only toilet in the property, and the report also flags whether someone vulnerable lives there.

No. Sortx captures the structured report and it goes to the branch that manages the home. The branch contacts the tenant before arranging a visit. What Sortx changes is that the branch is working from a complete record rather than a voicemail.

They don’t need to. They can search in their own words or work down from broad categories — Bathroom and Toilet, Heating and boiler, Water and Leaks, Electricity and so on — until the specific item is identified. The full path is kept on the report.

Those aren’t treated as ordinary form entries. “Smell Gas?” and “Smell Oil?” sit as top-level categories, and urgent faults tell the tenant to report by telephone as well as through the system, alongside the agency’s office and emergency contact routes.

The identified fault with its full category path, the tenant’s description of what’s happening, the answers to the fault-specific questions, the property address and contact details, the vulnerability flag, a suitable access day and part of day, and any photos the tenant attached — up to eight.

No, and the flow says so on the form: reporting does not prove a tenancy. The report identifies the property and gives the branch a way to get back in touch; verifying the tenancy stays with your team.