Turn WhatsApp enquiries into booked viewings, not unread messages

Yes, when the required checks pass. Sortx qualifies the request, then checks the property, your coverage, eligible staff and connected-diary capacity before offering an appointment. If any check fails, the request and collected facts go to your team instead.

Sortx hands over rather than guessing. The original request, the facts collected so far and the remaining decision travel together to your team, so a person can pick the conversation up without starting again.

Yes. Supported inbound WhatsApp conversations are answered outside branch hours, following the availability and escalation rules you set.

No. A generic WhatsApp chatbot follows a script and stops when the script runs out. Sortx is built around property enquiries: it applies your agency’s qualification rules, checks availability and diary capacity, books only when the evidence supports it, and escalates to a person with full context.

It depends on your current setup — the free WhatsApp Business app and the WhatsApp Business API have different requirements. We confirm the exact integration conditions, including the number Sortx would answer, during onboarding or a demo before you commit.