Question 1

Can applicants book a property viewing without speaking to my staff?

Accepted Answer

Yes, when your agency’s required checks pass. Sortx collects the facts you require, verifies the property, coverage, staff eligibility and connected-calendar capacity, then books into genuine availability. When a check fails, it hands the enquiry to your team instead of booking.

Question 2

What is checked before a viewing is offered?

Accepted Answer

Four things: the qualification facts your agency requires from the applicant, whether the property is available, whether the branch covers the request, and whether an eligible staff member has genuine capacity in a connected calendar. A slot is offered only when that evidence passes.

Question 3

Will it double-book my negotiators?

Accepted Answer

Sortx is designed to book only into genuine capacity in connected staff calendars, including existing busy time. Appointment state is kept separate from calendar-sync state, so a sync problem stays visible as a sync problem rather than silently changing an appointment.

Question 4

What happens to enquiries that can’t be qualified?

Accepted Answer

They become structured handovers. The original request, the facts already gathered and the remaining decision travel to your team together, so staff start with the full picture instead of rebuilding the enquiry from a message slip.

Question 5

Which channels can a viewing be booked from?

Accepted Answer

Telephone calls, WhatsApp, website chat, email, SMS and supported property portals. Every channel feeds the same qualification and booking flow, and supported channels keep working outside branch hours.

Question 6

Does this replace our CRM or our negotiators’ judgement?

Accepted Answer

No. Sortx progresses routine enquiry work — answering, qualifying and booking — and escalates anything that needs a human. It works alongside your CRM and calendars rather than replacing them, and judgement calls always reach your team.

Enquiries in, qualified viewings booked — without the phone tag

Watch the property viewing booking system work.

Not another calendar link.

A calendar link

Sortx Front Desk

See how Sortx would handle your agency’s enquiries.

The request, the facts and the remaining decision reach your team together.

How applicants arrange a viewing.

Viewing booking, answered straight.

See Sortx handle a real property enquiry.