Email enquiries answered and qualified — so nobody lives in the inbox

Yes, when the required checks pass. It qualifies the request against your agency’s rules, then checks the property, your coverage, eligible staff and connected-diary capacity before offering a slot. If any check fails, nothing is booked — the request and everything collected go to your team.

No, and this is the core distinction. An auto-responder confirms receipt and stops. Sortx recognises the enquiry type, asks the relevant follow-up questions, collects the facts your agency requires, and either books into genuine calendar capacity or hands over with context.

The handover rule. Sortx progresses an enquiry when the evidence supports it and hands over when it does not — the original request, the facts collected so far and the remaining decision travel together to your team, so a person makes the judgement call.

No. Sortx is the front desk, not your CRM and not a replacement for human judgement. A shared inbox distributes the work; Sortx answers and qualifies supported email enquiries so your team receives complete, actionable work.

Yes. Supported inbound email and SMS enquiries are answered outside branch hours, following the availability and escalation rules you set. Appointments are still only offered when the four checks pass.

Sortx answers supported email enquiries for your agency. The exact integration conditions for your setup are confirmed during onboarding or a demo before you commit.