Turn website visitors into booked viewings, not chat transcripts

Yes, when the required checks pass. Sortx qualifies the request against your rules, then checks the property, your coverage, eligible staff and connected-diary capacity before offering a slot. If any check fails, nothing is booked — the request and everything collected go to your team.

No. A generic widget follows a script and stops when the script runs out. Sortx is built around property enquiries: it applies your agency’s qualification rules, checks availability and diary capacity, books only when the evidence supports it, and escalates to a person with full context.

Sortx answers supported website chat conversations for your agency. The exact setup for your site is confirmed during onboarding or a demo, so you know what is involved before you commit.

Yes. Supported inbound website chat conversations are answered outside branch hours, following the availability and escalation rules you set.

Sortx hands over rather than guessing. The original request, the facts collected so far and the remaining decision travel together to your team, so a person picks the conversation up without starting again.

No. Sortx is the front desk, not the CRM and not a replacement for human judgement. It answers, qualifies, books into connected staff calendars when the checks pass, and hands over with context.