Turn a valuation enquiry into a booked valuation, not a callback list

Yes, when the required checks pass. Sortx qualifies the request against your agency’s rules, then checks the property, your coverage, eligible staff and connected-diary capacity. Only when all four pass does it offer a slot. If any check fails it books nothing and hands the request over.

Staff eligibility is one of the four checks. You set who can attend which appointment type, and Sortx only offers slots from an eligible person’s connected calendar — so a market appraisal isn’t booked into a negotiator who only does viewings.

No. Sortx does not estimate what a property is worth. It handles the enquiry: it recognises a valuation request, collects the facts your agency requires and books the appointment with a valuer when the checks pass. The estate agent valuation itself is done by a person.

It’s answered. Sortx handles supported inbound calls and conversations outside branch hours under the availability and escalation rules you set, so a vendor asking at 9pm gets a useful reply while they’re still interested rather than a callback the next day.

Supported inbound calls, WhatsApp, website chat, email, SMS and supported property portals all feed the same front desk, and a valuation can be booked from any of them when the checks pass.

Sortx hands over rather than guessing. The original request, the facts collected so far and the remaining decision travel together to your team, so a person picks it up with the full picture instead of starting the conversation again.