Comparison
Street.co.uk is a mature cloud CRM. SortX is an agent-first operating system. The same lifecycle, two completely different ways to run it. Twenty-plus named AI agents on SortX do the valuations, listings, enquiries, viewings, offers, chains, repairs, references, deposits, notices, completions, vendor reports and compliance work, with every action logged, reasoned and reversible.
Pick the one that matches the bottleneck.
You want a five-year-old cloud CRM with named multi-branch case studies, a branded buyer/tenant app already in production, and per-seat pricing. You are comfortable staffing the chasing, the listing copy, the lead qualification, the chain updates and the vendor reports with your own people.
You want an agent-first operating system that runs the work, not records it. Twenty-plus named AI agents cover sales valuation to completion, lettings instruction to move-out, repairs intake to invoice payment, AML to material information, with manual fallback at every step. Activity-based pricing rewards the agency that uses it.
UK estate agencies running multi-branch operations with Rightmove, Zoopla, OnTheMarket, Goodlord or HomeLet, DocuSeal, DPS, Xero or similar. SortX integrates with Street if you want the agent workforce on top of an existing Street deployment, branch by branch.
Both SortX and Street are UK estate-agency software. Both run on Rightmove, Zoopla and OnTheMarket. Both handle sales, lettings, property management and client accounting. From a director's chair the category looks like one fight.
It is two completely different bets.
Street is a five-year-old cloud CRM that has done the hard work of becoming established. Polished interface, named multi-branch case studies, a branded buyer app that vendors and tenants actually use, mature client accounting at scale, and a mobile app with mileage tracking, Face ID and lone-worker SOS. If the question is "give me a clean, complete cloud CRM I can roll out to fifty branches with a track record," Street is the answer.
SortX is a different product entirely. It is an agent-first operating system. The lifecycle, the records, the audit, the connectors and the CRM tables are all there because they have to be. But the primary product is a workforce of twenty-plus named AI agents that read from every channel, do the work, escalate the exceptions, log the evidence and ask for approval where policy requires. The CRM is the system of record. The agent workforce is the worker. The operator is the supervisor.
In sales, the valuation agent captures the lead from any channel and prepares the appraisal pack with comparables from Land Registry and portal evidence. The property-onboard agent turns an accepted valuation into a sales instruction, runs vendor CDD, AML and source of funds, collects signed terms and material information, and blocks marketing until the readiness gates pass with evidence per field. The listings agent drafts the Rightmove description from voice notes and photos, sequences the media in the order the portal rewards, and queues the listing for one valuer approval. The buyer-management and viewings agents qualify every enquiry, book viewings end to end, collect feedback the same hour and flag hot leads. The sales-progression agent maintains the full chain graph and chases every solicitor, broker, surveyor and search provider, drafting weekly updates to every party.
In lettings, the referencing agent runs cases through Goodlord, HomeLet, Canopy, Vouch or Let Alliance, reads webhooks and chases missing inputs. The tenancy-setup agent generates the AST, drafts prescribed information, sends DocuSeal envelopes, collects first rent and deposit, protects the deposit and promotes the applicant to a tenant. The renewals, notices and move-out agents handle Section 8/13/21, rent reviews, checkout inventory and deposit deductions.
In property management, the intake agent receives repairs from every channel including voice transcription. The emergency triage agent runs deterministic keyword checks before form completion, sets P0-P4 priority with statutory clocks, and dispatches the emergency contractor where policy permits. The contractor-sourcing agent matches by trade, postcode, credentials and performance. The invoice-verification agent matches invoices against quote, work order, completion evidence, budget, warranty and recharge policy before release. The compliance, planned-maintenance and performance-scoring agents detect patterns across the portfolio.
Street does some of this. Not at this depth, and not from an agent workforce.
Street is per seat. Predictable, transparent, the model every agency director understands. SortX is per activity. Each work item handled by an agent is a unit. Quiet branches pay less. Busy branches pay more because the agents did more. If the agents are not doing work, the agency should not be paying for them.
If you have Street and it works, you do not need to switch. Add SortX as the agent workforce on top of Street, pilot it on one branch for a quarter, and decide with the numbers. If you are choosing now and you need the established product with the customer book and the branded buyer app, choose Street. If the daily work is the bottleneck, choose SortX.
Every cell is short and specific. Where Street is stronger, we say so. Where SortX is built deeper, we show what.
| Feature | SortX | Street.co.uk |
|---|---|---|
| Product category | Agent-first operating system. 20+ named AI agents run the lifecycle; humans approve and override. | Cloud CRM with AI workflow features. Humans run the lifecycle; AI assists. |
| Founded | 2026, UK | 2019, UK (Manchester) |
| Established customer base | Pilots in 2026 | 1,000+ UK agency branches (Newton Fallowell, Gascoigne Halman, Henry Adams, Redbrik, Clyde Property) |
| Sales lifecycle | Valuation, appraisal, vendor onboarding, AML, material info Parts A/B/C with provenance, marketing, enquiries, viewings, offers, memorandum, chain graph, exchange, completion, fall-through, relist | Valuations, listings, viewings, offers, sales progression, exchange and completion |
| Lettings lifecycle | Instruction, compliance preflight, marketing, applicant capture, viewings, offers, referencing, Right to Rent, AST signing, deposit protection, prescribed info, inventory, keys, move-in, utilities, rent collection, arrears, renewals, Section 8/13/21 notices, check-out, relist | Applicants, viewings, offers, referencing handoff, tenancy setup, rent collection, renewals, check-out |
| Property management | Repair intake (every channel incl. voice), emergency keyword detection, P0-P4 SLA clocks, Awaab/HHSRS statutory clocks, fault-tree diagnosis, contractor sourcing with credential checks, RFQ benchmarking, landlord approval workflows, invoice verification, planned maintenance, damp/mould monitoring, void turnaround, warranty tracking, insurance claims, contractor scoring, spend analysis, recurring issue detection | Maintenance tracking and tenancy tasks. Statutory clocks and invoice verification typically via separate tools (e.g. Fixflo). |
| Compliance | AML, CDD, source-of-funds, sanctions/PEP, MLRO, EPC, gas safety, EICR, deposit protection, prescribed info, Right to Rent expiry, material info with evidence provenance and confidence scoring, Awaab/HHSRS clocks | Compliance task tracking in the CRM; external providers for AML, referencing and signing. |
| Client accounting | Landlord statements, invoicing, rent demands, payment allocation, arrears, deposit management, bank reconciliation, VAT, recharge, payment batches | Established client accounting module, deployed at scale across multi-branch agencies |
| AI architecture | Named, supervised agents with own queue, capacity, approval limits, retries and hand-back queue per agent | AI features layered into existing workflows (smart drafts, summaries, assistants) |
| Approval workflows | Approval-first by default. Every external send queued with reasoning. Read/draft/send/sign switches per agent. Daily activity caps. | AI suggestions and drafts; human-driven send. |
| Manual fallback | Every agent flow has CRM-grade manual path (create, edit, override, approve, reject, pause, complete) with reason/audit. 0-100% agent per branch. | Manual operator workflow is primary. AI assists where present. |
| Lead qualification | Every portal enquiry asked qualifying questions (budget, funding, position, timeline) before a human reads it. Scored hot/warm/cold. | Manual qualification by the negotiator, with AI-drafted replies. |
| Viewing booking | End-to-end: diary matching, buyer picks, vendor confirmed, appointment in SortX. | Negotiator coordinates; calendar integration available. |
| Post-viewing feedback | Buyer feedback within the hour, vendor summary auto-drafted, second viewings booked, hot leads alerted same day. | Negotiator chases feedback manually or with templates. |
| Listing copy | Drafted from valuer voice notes and photos, in branch tone, banned phrases stripped. One approval to publish. | Drafted by the valuer or branch. |
| Material information | Parts A/B/C with provenance per field (source, connector, document, confidence, last verified). Hard pre-publish gate. | Fields available; provenance tracking and pre-publish gates typically branch-managed. |
| Chain management | Full chain graph: solicitors, conveyancers, brokers, lenders, surveyors, search providers. Weekly auto-drafted updates tailored per party. | Chain tracking in progression module; updates drafted by the progressor. |
| Vendor reports | Written by reporting agent. SortX activity + Rightmove views/leads/ranking. Recommends price reviews with comparables. | Generated from CRM data, written or finalised by the branch. |
| Repair intake | Portal, mobile, WhatsApp, SMS, email, voice transcription, operator, landlord, inspection, contractor note, block manager API, CRM import. Duplicate and warranty detection on intake. | CRM or third-party portal (Fixflo). Voice transcription and warranty linking typically external. |
| Emergency triage | Deterministic keyword checks before form completion (gas, CO, fire, flood, vulnerable). P0 priority + statutory clocks automatic. Emergency dispatch without landlord approval where permitted. | Manual prioritisation by property manager. |
| Contractor sourcing | Matched by trade, postcode, credentials (Gas Safe, NICEIC, NAPIT, DBS), performance, cost benchmark. Backups on no-response timers. | Contractor directory or panel; matching is human-driven. |
| Invoice verification | Three-way match: quote, work order, completion evidence. Flags suspicious duplicates, inflated quotes, missing credentials. | Invoice control via accounting; verification operator-led. |
| Pattern detection | Recurring faults, contractor scoring, rising spend, damp/mould trends, compliance drift, void risk, landlord budget pressure. | Reporting dashboards; pattern detection is operator analysis. |
| Voice intake | Call transcription via Vapi, CRE Group, Linx, Moneypenny. Call-handler agent creates the case. | Call notes recorded manually. |
| Branded buyer/tenant app | Roadmap, late 2026 | Yes (Client Apps), live |
| Mobile app | AI queue, approvals and active deals. Mileage/SOS on roadmap. | Mature: mileage tracking, Face ID, SOS, key management |
| Portals | Rightmove, Zoopla, OnTheMarket, OpenRent, SpareRoom. Listing, leads, Branch Performance, RPDI, Best Price Guide. | Rightmove, Zoopla, OnTheMarket. Listing and lead feed. |
| Referencing | Goodlord, HomeLet, Canopy, Vouch, Let Alliance. Webhook-driven. | Integrations with several providers; comparable. |
| Deposit schemes | DPS, TDS, MyDeposits, Zero Deposit. Auto protection + deposit clocks. | Integrations; clocks typically operator-managed. |
| AML/identity | Thirdfort, SmartSearch, Credas, Amiqus, open banking for source of funds. | Integrations with AML providers. |
| Open API | REST + remote functions, MCP server for AI tooling | Open API with developer docs |
| Pricing | Activity-based (per work item). No per-seat charge. | Per-seat subscription. |
| Implementation | Branch-by-branch with migration agent. 1-2 weeks per branch. | Branch-by-branch, 4-6 weeks per branch typical. |
Where Street wins, honestly
Street has spent five years building the parts of a CRM that nobody notices until they are missing. SortX is honest about this. If those parts matter more than the agent workforce this year, Street is the right answer.
Migrating from Street
Run SortX alongside Street. Connect SortX to your Street API. The AI agents read from Street, draft into Street and never duplicate the system of record. Street stays the CRM. SortX runs the workforce.
Migrate one branch at a time. When you are ready, migrate a single branch as a pilot. Listings, contacts, deals, tenancies, deposits, certificates and accounting balances move with the migration agent. Other branches stay on Street until you are ready.
Keep Street's Client App during transition. SortX's branded buyer app lands in late 2026. Until then, Street's Client App can stay live for vendor and tenant updates while SortX runs the back office.
See the Street.co.uk integrationHonest answers about the comparison.
We try. Street's strengths above are real (customer book, branded apps, mature mobile CRM, established client accounting). SortX is newer and we say so. If you want a less interested view, ask both teams the same five questions and compare the answers.
The lettings agent suite is shipped. Sales is in active build against the PRD. Property management repairs and maintenance is rolling out through 2026. The agent registry, manual fallback paths and audit model are core to the platform and live today.
Yes. SortX has a Street.co.uk integration. The agents read from and write into Street so the agency keeps Street as the system of record while SortX runs the workforce on top. Migration is optional, branch by branch.
Pilot one branch for a quarter. Activity pricing is metered, so a pilot branch pays for the work the agents did and nothing for the work they did not.
No. Activity pricing is cheaper when branches are quiet and more expensive when branches are busy. The intent is to align cost with work done by the agents, not to undercut Street on every plan.
SortX integrates with all of them. The same comparison architecture applies. We have honest comparison pages for each.
Pilot SortX on a single branch alongside Street. Watch the agents do the chasing, drafting, qualifying, booking, dispatching, verifying and reporting. Compare the operations manager's afternoon at the end of the quarter.