For repairs coordinators
SortX reads repair requests, detects emergency language, links duplicates, checks warranty notes, requests landlord approval and keeps contractor responses in SLA order.
Intake
All channels
Email, forms, calls and messages can land in one repairs queue.
Priority
P0-P4
Emergency keywords and vulnerable-tenant notes are surfaced immediately.
Invoice
Checked
Bills compared with quote, work order and completion notes.
SortX keeps the tenant, landlord, contractor, work order, quote, approval and invoice on the same repair record.
The coordinator can see the next action without reading a full email thread. Emergency items sit at the top; routine repairs keep moving without constant manual sorting.
Gas, carbon monoxide, fire, flood and vulnerable-tenant language is detected and flagged.
Spend thresholds and preferred wording decide when approval is required.
Trade, postcode, credentials and response history help pick the right contractor.
Photos, notes and invoice checks stay attached to the work order.
Repair case file
Emergency triage
Gas, carbon monoxide, fire, flood and vulnerable-tenant language is detected and flagged.
Landlord approval
Spend thresholds and preferred wording decide when approval is required.
Contractor dispatch
Trade, postcode, credentials and response history help pick the right contractor.
Completion evidence
Photos, notes and invoice checks stay attached to the work order.
Coordinators need the right next action and the evidence to defend it.
Repeat tenant messages are linked to the open repair rather than creating extra jobs.
Emergency and routine SLA timers sit on the repair record.
Gas Safe, NICEIC, NAPIT and insurance details can be checked before dispatch.
Quotes are recorded against landlord rules and repair history.
Status updates are drafted from the actual job state, not vague holding messages.
Invoices are flagged when completion evidence, quote match or credentials are missing.
Emergency risk, SLA age and missing approval decide what appears first.
priority levels supported
per repair and linked duplicate
before invoice approval
Repairs team questions.
Yes. Emergency keywords and vulnerable-tenant indicators can force urgent review.
SortX can draft approval requests and attach responses to the repair record.
Yes. Repeat messages from the same tenant or property can be linked to the open repair.
Keep emergency triage, landlord approval, contractor updates and invoices on the same record.