SortX surfaces unmatched receipts, arrears, partial payments, statement blockers and approval issues with the property and tenancy context attached.
Unmatched receipt
Payment reference does not match tenant record.
Arrears
Tenant two days late, first chaser drafted.
Statement hold
Contractor invoice missing completion evidence.
A rent issue can be a tenant problem, a payment reference problem, a repair deduction problem or a statement blocker.
SortX keeps the exception next to the tenancy, property, landlord and related tasks so finance and property management can resolve the cause.
Receipts can be reviewed with tenant, property and expected amount visible.
Chasers use branch-approved wording and escalation rules.
Invoices, repairs and approvals that hold statements are linked.
Arrears and blockers can be filtered by branch or portfolio.
Rent exception queue
Unmatched rent
Receipts can be reviewed with tenant, property and expected amount visible.
Arrears chase
Chasers use branch-approved wording and escalation rules.
Statement blockers
Invoices, repairs and approvals that hold statements are linked.
Manager view
Arrears and blockers can be filtered by branch or portfolio.
Finance sees what is late, unmatched or blocked, with the payment list underneath.
rent tied to tenancy
exceptions reviewed
statement blockers named
Rent collection questions.
Yes. You can hold chasers for review, especially after escalation thresholds.
Yes. Repairs, invoices and landlord approvals can explain why a statement is held.
Yes. Exceptions can be filtered by branch, property manager, landlord or portfolio.
Match receipts, chase arrears and explain statement blockers from one queue.