Maintenance and repairs integration
Link Symple compliance and maintenance tasks with SortX property records, reminders and exception queues.
SortX connects repair intake, triage, landlord approvals and contractor handoffs into a supervised maintenance queue.
Symple is the connected source or destination for this workflow.
SortX keeps repair intake context attached to the work item.
SortX keeps contractors context attached to the work item.
SortX keeps landlords context attached to the work item.
SortX keeps invoices context attached to the work item.
SortX keeps compliance clocks context attached to the work item.
SortX prepares the Symple handoff from live agency records and keeps the returned status visible where available.
Book a demoThe Symple workflow is useful when the next action is clear to the branch.
SympleIntegration workflow
Symple is the connected source or destination for this workflow.
SortX keeps repair intake context attached to the work item.
SortX keeps contractors context attached to the work item.
SortX keeps landlords context attached to the work item.
SortX keeps invoices context attached to the work item.
SortX keeps compliance clocks context attached to the work item.
Each item below is a practical handoff: record matching, status checks, approvals and follow-up work.
Capture Symple repair activity and match it to the right property or tenancy.
Apply branch rules for emergency, statutory and routine work before routing.
Package photos, access notes and issue context for contractor review.
Ask for landlord approval before sensitive tenancy or cost decisions move forward.
Watch for returned statuses and queue follow-ups when the next step is unclear.
Queue invoice review against work notes, approval and completion evidence.
Link Symple compliance and maintenance tasks with SortX property records, reminders and exception queues.
Maintenance work gets expensive when context is missing. SortX keeps the issue, tenancy, contractor and approval history together before a human signs off.
The goal is simple: fewer disconnected tabs, clearer ownership and no unsupported assumptions about what Symple can or cannot return. SortX works with the fields and statuses available to your branch.
Book a demoConnect: Capture the repair request and match the property or tenancy.
Match: Classify urgency using branch rules and statutory clock settings.
Route: Prepare contractor or landlord handoffs with photos and notes attached.
Review: Track updates, invoices and follow-up tasks where available.
Review workflowsShort answers for setup, sync behaviour and branch control.
No. SortX uses Symple as a connected system and keeps the agency workflow in SortX. Your team still controls the vendor account, permissions and commercial relationship.
Only the fields configured for the integration are used. SortX syncs records, statuses, notes or files where Symple makes them available and where your branch has approved that direction.
Yes. Approval steps can stay on for messages, record updates, document sends and sensitive compliance or finance actions.
Setup starts with branch mapping, permission checks and a short test workflow. SortX then rolls the Symple connection into the right agent queue for your team.
We will map the connection, test the handoffs and keep approvals where your branch needs them.