Property management
Gas, carbon monoxide, fire, flood, security and vulnerable occupier cases cannot wait in the standard repair queue. SortX applies deterministic emergency checks and escalates immediately.
Connected to the rest of the operating stack
The workflow follows the property, contact, tenancy, repair, document or ledger item behind the work.
Checks emergency keywords and categories.
Asks safety questions.
Sets P0 priority where needed.
Notifies the right manager.
Starts emergency contractor dispatch.
Keeps tenant safety instructions visible.
Each item shows enough context for staff to act, approve, or leave the agent to continue.
Workflow view
Branch policy applied
Detect
Emergency triage agent checks emergency keywords and categories.
P0 repair
Confirm risk
Emergency triage agent asks safety questions.
manager alert
Escalate
Emergency triage agent sets P0 priority where needed.
contractor brief
Dispatch
Emergency triage agent notifies the right manager.
safety log
SortX keeps routine progress visible while protecting the decisions that need a person.
In a UK estate agency, this work crosses desks: negotiators, administrators, property managers, accounts, contractors, clients and compliance owners all need the same facts. SortX keeps the work on the operating record instead of spreading the detail across personal inboxes.
The emergency triage agent does the repeatable work first: reading, checking, drafting, matching and opening the next task. Anything that changes a client position, spends money, sends a sensitive message or affects compliance can be held for approval.
Managers can set owners, SLA clocks, approval limits and escalation rules around this workflow. Staff can still take over manually when a case needs judgement, and the record shows what the agent did before the handover.
That matters when the risk is urgent hazards treated as routine repairs. SortX gives the team the detail they need without asking them to hunt through tabs, exported reports or old message threads.
Practical details for directors, branch managers and operations teams.
Yes. The manual path stays available. Staff can take over, edit drafts, change owners, add context and approve or reject agent work.
SortX records the source record, timestamps, owner, approval decision and final output for this workflow. Evidence stays attached to the property, contact, tenancy, repair or accounting item.
Yes. Branches can run different owners, approval limits, SLA clocks and agent permissions while directors still get a consolidated view.
SortX gives urgent maintenance a clear owner, a live status and a controlled approval path.