Product platform
Not every alert deserves the same noise. SortX notifies the right person when an SLA, compliance date, client promise or emergency threshold is at risk.
Live work queue
SortXWatch
Escalation engine sets escalation rules by workflow.
Notify
Escalation engine separates alerts from daily activity.
Escalate
Escalation engine notifies owners and managers.
Connected to the rest of the operating stack
The workflow follows the property, contact, tenancy, repair, document or ledger item behind the work.
Sets escalation rules by workflow.
Separates alerts from daily activity.
Notifies owners and managers.
Raises urgent repairs immediately.
Tracks acknowledgement.
Shows unresolved risk on the dashboard.
Short status markers for scanning the day without opening every record.
by workflow
notified first
on command centre
Each item shows enough context for staff to act, approve, or leave the agent to continue.
Workflow view
Branch policy applied
Watch
Escalation engine sets escalation rules by workflow.
targeted alert
Notify
Escalation engine separates alerts from daily activity.
manager escalation
Escalate
Escalation engine notifies owners and managers.
acknowledgement log
Resolve
Escalation engine raises urgent repairs immediately.
resolved risk
In a UK estate agency, this work crosses desks: negotiators, administrators, property managers, accounts, contractors, clients and compliance owners all need the same facts. SortX keeps the work on the operating record instead of spreading the detail across personal inboxes.
The escalation engine does the repeatable work first: reading, checking, drafting, matching and opening the next task. Anything that changes a client position, spends money, sends a sensitive message or affects compliance can be held for approval.
Managers can set owners, SLA clocks, approval limits and escalation rules around this workflow. Staff can still take over manually when a case needs judgement, and the record shows what the agent did before the handover.
That matters when the risk is alerts ignored because everything is urgent. SortX gives the team the detail they need without asking them to hunt through tabs, exported reports or old message threads.
Practical details for directors, branch managers and operations teams.
Yes. The manual path stays available. Staff can take over, edit drafts, change owners, add context and approve or reject agent work.
SortX records the source record, timestamps, owner, approval decision and final output for this workflow. Evidence stays attached to the property, contact, tenancy, repair or accounting item.
Yes. Branches can run different owners, approval limits, SLA clocks and agent permissions while directors still get a consolidated view.
SortX gives time-sensitive work a clear owner, a live status and a controlled approval path.