Solution Enquiries and viewings

Answer the lead while it is still warm.

SortX qualifies portal and website enquiries, links duplicate applicants, books suitable viewing slots and chases feedback after the appointment.

  • Budget, position, funding and timescale captured
  • Viewing slots matched to diaries and property availability
  • Feedback drafted for vendor or landlord review

Rightmove lead

Buyer matched to existing contact and asked funding question.

Qualify

Viewing slot

Vendor availability and negotiator diary aligned.

Book

Feedback due

Buyer request sent after viewing window.

Chase

The first reply should start the next action.

SortX reads the enquiry, checks whether the applicant already exists and asks the branch-approved qualifying questions.

When the applicant is suitable, the system moves to booking rather than leaving a negotiator to copy times between messages.

Duplicate match

Repeat enquiries are linked to one applicant record.

Qualification

Budget, buying position, funding and timescale are captured.

Diary booking

Slots are offered from negotiator and vendor availability.

Feedback

Post-viewing feedback is requested and summarised for review.

Applicant flow

Duplicate match

Repeat enquiries are linked to one applicant record.

Qualification

Budget, buying position, funding and timescale are captured.

Diary booking

Slots are offered from negotiator and vendor availability.

What the workflow handles

Portal leads
Rightmove, Zoopla and website enquiries can enter the same qualification queue.
Applicant scoring
Branch criteria decide which applicants need urgent negotiator attention.
Viewing confirmations
Buyer, vendor and negotiator confirmations stay tied to the appointment.
Follow-up
Second viewings, offer prompts and vendor summaries are drafted from feedback.

Viewings with less diary tennis.

The queue moves from enquiry to qualification to booking to feedback.

1 record

per applicant across enquiries

Slots

matched to availability

Same day

feedback chase supported

Frequently asked questions

Enquiry and viewing questions.

Turn enquiries into booked viewings faster.

Qualify, schedule and follow up without burying negotiators in admin.